FAQs

We hope you find the following answers to frequently asked questions helpful. Please don’t hesitate to contact our office team if you can’t find what you are looking for or require any further clarification.

Topics

Booking your holiday

Are Simply Morzine ABTA or AITO protected?

As a small owner-run company only providing ground arrangements (no flights), we are not required to be bonded with a regulatory body such as ABTA or AITO. If you chose however to pay for your holiday by credit card this gives you the same financial protection in the very unlikely event of our insolvency.

What is included within the winter holiday price?

  • All our catered holidays include:
  • Complimentary transfers to and from Geneva Airport
  • Half board
  • In resort shuttle service
  • Services of the Simply Morzine resort team
  • For full information on what is and is not included, please view the ‘What’s Included’ section for your chosen property within our Accommodation pages.

What deposit is needed to secure the holiday?

A deposit of £150 per person is payable for CATERED bookings and a deposit of 25% of the accommodation rental cost is payable for SELF-CATERED bookings.

What payment methods do you accept?

Please make your payment online through your MyBooking area. Alternatively, we can also accept payment by bank transfer (details below), over the phone by debit or credit card, or by cheque (payable to ‘Simply Morzine Ltd’). Please note that payments made using credit cards (Visa Credit or MasterCard) are subject to a fee of 2.5% of the amount being charged.

Bank name: HSBC
Account name: Simply Morzine Ltd
Sort code: 40-32-14
Account number: 61279327
IBAN: GB02MIDL 403214 61279327
BIC: MIDLGB22

For transfers from foreign bank accounts, please ensure that any fees are incurred by the sender’s bank (not recipient).
Please reference all payments with the lead booking name and your holiday arrival date.

Is there a charge for using a credit card?

There is a 2.5% handling fee for credit card payments (no fee for debit cards).

When do I have to pay my holiday balance?

The balance is due 10 weeks before your arrival date. Should you book within 10 weeks of your arrival date, the full holiday cost is due at the time of making your booking.

When is your winter changeover day?

In the winter Sunday is changeover day for our catered chalets and self-catered apartments. We can usually offer more flexible arrival and departure days at Chalet-Hotel la Chaumiere.

When is your summer changeover day?

In the summer Saturday is changeover day for our chalets and apartments. We can usually offer more flexible arrival and departure days at Chalet-Hotel la Chaumiere.

Do you accommodate short breaks?

Yes, we specialise in immensely popular short breaks at the charming and on piste Chalet-Hotel la Chaumiere and Chalet Madeleine. Short breaks are available in our other catered chalets over selected weeks. Our short breaks must usually fit with our Sunday changeover day, i.e. from Sunday to Wednesday/Thursday or vice versa. Please view the Short Break page of our website for all information.

Can I amend my holiday booking?

Once the booking has been made, you will receive a log in to MyBooking, our secure online facility which allows you to add and update flight details, party member names, ski hire and lift pass requirements.  Please note we ask that this is completed and signed off no later than 10 days before your holiday.

I need to cancel my holiday.  What do I need to do?

Cancellations must be notified to us in writing by the Party Leader, either through the post or by email  and will only be effective when we receive the written notice of cancellation at our office. We operate a sliding scale of cancellation charges as set out below:

Number of weeks before departurePercentage of your holiday cost (excluding insurance)
10 or more 
Deposit
10 – 6 
60%
6 – 4
 80%
4 or less100%

Accommodation

How do your properties operate in the summer?

In the summer seasons Chalet des Montagnes and Hotel la Chaumiere operate on a half board basis.

Our other chalets and apartments operate on a self-catered basis. Catering is sometimes available upon request.

Do you have any self-catered chalets?

In the winter all our chalets operate on a catered basis. Our apartments can be booked on a self-catered basis.

In the summer all of our properties can be booked on a self-catered basis apart from the Chalet des Montagnes and Chalet-Hotel la Chaumiere, which only operate on a catered basis.

Do you operate your catered chalets on a half board or full board basis?

Our catered chalets operate on a half board basis. This includes welcome and farewell drinks and canapés, extensive buffet breakfast including hot option, with porridge also available if requested, afternoon cakes, children’s supper if required, 4 course evening meal with good house wine, unlimited hot drinks and fruit squash/cordials. Please view the ‘What’s Included’ section for your chosen property within our Accommodation pages.

Do you cater for vegetarian, gluten-free or other dietary requirements?

We want your holiday to be as enjoyable and stress free as possible.  Our chefs will do their best to accommodate food preferences and requests, bearing in mind it is not always possible to source the wide range of gluten, lactose or diary free products in the local supermarkets.  To help us accommodate you, please let us know any dietary requirements at the time of booking and ideally no later than 2 weeks before your holiday, so that our chefs can plan their menu to suit your needs.

My children are too young to eat their evening meal at 7:30. Can they eat at an earlier time?

Yes, we understand the needs of young families and our chefs are happy to provide a children’s meal at a slightly earlier time. Equally, children are welcome to join the main evening meal.  Just let us know when you book.

Is there a staff day off?

Our catered chalet staff have one day off per week, usually Wednesday. On the staff day off, continental breakfast is included but not housekeeping, afternoon cakes, children’s supper or evening meal. On this night our resort team can book restaurant tables and provide lifts into town.

Do staff live in?

No, the Simply Morzine team live in separate staff accommodation.

Does my accommodation have Wi-Fi?

All of our properties have Wi-Fi internet access.

Does my accommodation have TV?

All our chalets and apartments have UK Freeview TV. The Chalet-Hotel la Chaumiere has French / European TV, including a few UK channels.

Do I need to bring a hair dryer?

We provide hairdryers and toiletries in all our chalets, as well as towels and bathrobes.

Should I stay in a hotel, chalet or apartment?

This depends on personal preference, whether you would like catered or self catered accommodation, and whether you want a summer or winter holiday. Please view the Accommodation pages of our website for full information and details to help you choose.

Do you provide childcare?

Morzine has an excellent range of childcare facilities which you can book directly with the providers.  For information, please visit the Families and Childcare page under the Practical Information section of the web site.  If you have further queries please contact our office team.

Travel & Transport

Can I arrange a transfer that isn’t to or from Geneva airport?

Our return shared transfers operate to and from Geneva airport only.

Under exceptional circumstances we may be able to make other arrangements, however this is not normally possible.

Please find more information about transfers here.

Where should I fly to?

Geneva airport is the closest, with only a short 1 hour and 15 minute transfer. Please note that our return transfers operate only to and from Geneva airport.

Do you provide airport transfers?

Yes. Return Geneva airport shared transfers are included in our catered prices. Transfers are available for self-catered guests at an additional cost if required.

Are flights included?

No. Guests independently book their preferred flights to and from Geneva airport and we will organise our flexible transfer system around these flight times.

How long will we have to wait at the airport?

Whilst we try to keep any waiting to a minimum, the maximum waiting time at the airport is normally no longer than one hour. Likewise we may ask you to leave resort up to a maximum of one hour earlier than the usual time for a departure transfer. We understand the importance of getting you to and from resort efficiently, safely and to maximise ski/holiday time.

How do I get to and from the main lifts?

Should you not want / be able to walk or ski from your accommodation, we provide an efficient pre and post skiing shuttle service which makes for fast ski/lesson access in the morning and a painless return at the end of the day.

Do you have parking facilities?

Yes, all of our properties have parking facilities for guests who self-drive.

Do you provide car seats for children?

Yes, booster seats as well as front and rear facing car seats are available for airport transfers.

What is the procedure when I arrive at the airport?

Please view the ‘IMPORTANT PRE-HOLIDAY DETAILS – WINTER’ section in your MyBooking area. Here you can find downloadable PDFs which contain our resort manager’s phone number and information regarding the relevant property. You can also find the Skiidy Gonzales arrival instructions, should you be travelling with our trusted, partner transfer company.

How do I add different travel arrangements to my booking?

Please go to the Travel tab of your MyBooking area. In the top right corner there are green buttons to ‘Add arrival’ and ‘Add departure’. Please note that each travel arrangement must be added individually using these buttons. This applies to your arrival and departure arrangements and if your group are travelling separately, for example on different flights or some self driving, then each travel arrangement needs to be added separately and the corresponding guests assigned to each travel arrangement. Guests must be assigned to one and only one arrival and departure.

Summer holidays practicalities

How do your properties operate in the summer?

In the summer seasons Chalet des Montagnes and Hotel la Chaumiere operate on a half board basis.

Our other chalets and apartments operate on a self-catered basis. Catering is sometimes available upon request.

Do you organise activities?

Yes we offer a whole schedule of activities. Please visit the Morzine and Summer Activity Holiday pages of our website.

Do I need to pre-book summer activities?

There is no need to pre-book or pre-pay for any activities prior to your arrival.

All Simply Morzine activities are arranged on arrival with your representative and are paid for at the end of your stay.

Other independent activities can be booked in resort, with contact details available in the Simply Morzine welcome book.

How do I pay for activities?

Your in-resort representative will take payment for activities by card or cash (in Euros) at the end of your stay from the comfort of your accommodation.

Do I have to take part in your activity schedule?

Guests are welcome to take part in as few or as many Simply Morzine activities as they desire.

Are activities suitable for young children?

Please visit the ‘Activities for Young Children’ section within the Family Activity Holiday pages of our website to sample the range of activities that Morzine has to offer younger visitors. Please be aware that some activities have specific age, height or weight requirements

Do I need a car?

Only if you prefer greater flexibility, for independent activities or sightseeing, as we provide transport to any Simply Morzine activity locations not within walking distance of your accommodation.

What lift pass do I need?

A summer Multi Pass for pedestrian use of the lifts – free with all Simply Morzine catered bookings! A separate bike pass is needed to take mountain bikes on the lifts.

Do you have facilities to store our own bikes?

Our properties have secure facilities to store multiple bikes. Please note the only exception is our Chalet Coeur de Morzine, which has limited bike storage space.

Winter holiday practicalities

Can I ski on arrival and departure day?

Bedrooms are generally available from 14:00 (catered chalets) / 16:00 (Hotel la Chaumiere) on arrival day, and should be vacated by 09.30 on departure day. If your travel itinerary does not fit in with these times or if you intend to ski on arrival and/or departure days, we will find you somewhere to change and store luggage, although bathroom facilities are unlikely to be available.

How do I get to and from the lifts?

We provide a complimentary resort ski shuttle service between the hours of 08:00 and 20:00. For more information please see the dedicated ski shuttle service page on our website.

Do you provide equipment hire?

We recommend our guests hire their equipment from Felix Ski, where they receive 25% discount. Our pre- and post-ski shuttle service runs to and from the shop, which is a short walk from the main Morzine (Pleney) cable car.

Can I pre-book ski hire?

There is no need to book in advance as equipment hire is straightforward to arrange on arrival. Just call into our local shop, Felix Ski, letting them know that you’re staying with Simply Morzine. They offer quality equipment and friendly, personal service – making the process fast and hassle-free.

What are the snow conditions in Morzine like?

Morzine is so immensely popular because it combines the charm of a traditional and lively alpine village such as you can find in Austria, with a snowy microclimate and high-altitude ‘guaranteed’ skiing in our sister resort of Avoriaz. Situated above Morzine at 1800m, Avoriaz is easily accessed thanks to high-capacity and high-speed modern lifts. Please visit the ‘Snow & Altitude Facts’ section within the Morzine pages of our website.

What lift pass do I need? How much do they cost?

1) Morzine-Les Gets. Covers the local area with 160km of pistes. All Morzine lessons take place here. Recommended for beginners with lessons and gentle cruisers happy to remain in one ski area.

2) Portes du Soleil. Covers the full ski domain with 600km of pistes. Includes Avoriaz, Chatel and the Swiss resorts, as well as Morzine-Les Gets. Recommended for all other levels of skiers and boarders.

Can I pre-book lift passes?

Yes, please provide us with your lift pass requirements in advance of your holiday. Passes will be ready at your accommodation upon arrival. Simply Morzine guests receive a 10% discount for passes of 6+ days duration or 5% discount for passes of 3-5 day duration.

How do I pay for lift passes?

Your in-resort representative will take payment for lift passes by card or cash (in Euros) at the beginning of your stay from the comfort of your accommodation.

Do you provide ski & snowboard lessons?

Yes, we can arrange ski & snowboard lessons for you with the ESF, the French National Ski School. Just let us know your requirements and pay in resort on arrival. There are other equally excellent ski/snowboard schools in Morzine if you prefer to book direct. Please visit the ‘Ski & Snowboard Lessons’ section within the ‘Practical Info’ pages of our website for more information.

Where will I store my skis and boots?

All our catered chalets and the Hotel La Chaumiere have secure storage facilities. Additionally, all catered chalets have drying rooms with heated boot warmers. You are also welcome to leave equipment in Felix Ski shop, where heated boot warmers are also available.

As a non-skier, what can I do?

There is plenty to do in Morzine for non-skiers. Please see the ‘Winter in Morzine’ section within the Morzine pages of our website for a list of other winter activities that are available.

Do young children require a lift pass?

Children under the age of 5 do not need a ski pass (they can duck under the turnstiles).

“We wish we had discovered this when our boys were young, it is a fantastic family holiday destination. There are so many activities on offer and all very easily accessible. The food provided is superb and the staff are very helpful and friendly and nothing is too much trouble. Thanks again to Simply Morzine.”

Wilcox – 2016

Trip Advisor Simply Morzine
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Portes du Soleil
Morzine Avoriaz
Simply Morzine Multi Pass
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