FAQs

We hope you find the following answers to frequently asked questions helpful. Please don’t hesitate to contact our office team if you can’t find what you are looking for or require any further clarification.

Topics

Booking your holiday

Are Simply Morzine ABTA or AITO protected?

As a small owner-run company only providing ground arrangements (no flights), we are not required to be bonded with a regulatory body such as ABTA or AITO. If you chose however to pay for your holiday by credit card this gives you the same financial protection in the very unlikely event of our insolvency.

What is included within the winter holiday price?

All of our catered holidays include:

  • Complimentary return shared Geneva Airport transfers
  • Half-board accommodation
  • In resort shuttle service
  • Services of the Simply Morzine resort team
  • Exclusive discounts on lift passes & ski hire

For full information on what is and is not included, please view the ‘What’s Included’ section for your chosen property within our accommodation pages.

What deposit is needed to secure the holiday?

Within 3 days of booking, a deposit of £150 per person is payable for CATERED bookings, or 25% of the accommodation rental cost for SELF-CATERED bookings.

What payment methods do you accept?

Please make your payment online through your MyBooking area. Alternatively, we can also accept payment by bank transfer (details below) or over the phone by debit / credit card.

Bank name: HSBC
Account name: Simply Morzine Ltd
Sort code: 40-32-14
Account number: 61279327
IBAN: GB39HBUK 40321461279327
BIC: HBUKGB4B

For transfers from foreign bank accounts, please ensure that any fees are incurred by the sender’s bank (not recipient).
Please reference all payments with the lead booking name and your holiday arrival date.

When do I have to pay my holiday balance?

The balance is due 10 weeks before your arrival date. Should you book within 10 weeks of your arrival date, the full holiday cost is due within 3 days of making your booking.

Do you charge a Damage Deposit?

Bookings at our self-catered accommodation (excluding Apartment des Montagnes, Apartment le Sautaillet & Apartment Zormine) require a Damage Deposit of 1,000€. You will be required to make this ‘pre-authorisation’ by card upon arrival at your accommodation. This is a temporary hold on the specified amount against the available funds on your payment card, not an actual charged amount, and no funds are taken at that time.

The pre-authorisation will expire in full – providing there have been no breakages, missing items or damages, no more people found to be staying at the property than those listed on the booking, no additional cleaning required, no extra linen/towels used, no disturbances caused to neighbours or other guests and you leave the property having settled invoices in full for any additional services or supplies received.

Should we choose to charge some or all of the Damage Deposit to the card, you will be notified in writing of the details of the costs incurred within 10 working days after the end of the reservation period.

When is your winter changeover day?

In the winter season, Sunday is changeover day for our catered chalets and self-catered apartments. However our self-catered Chalet Coeur de Morzine & Apartment du Centre (Les Gets) operate with a Saturday changeover day. If your preferred holiday dates don’t fit within our usual changeover days, we can usually offer more flexible arrival and departure days at Hotel la Chaumiere.

When is your summer changeover day?

In the summer season, Saturday is changeover day for our chalets and apartments. If your preferred holiday dates don’t fit within our usual changeover days, we can usually offer more flexible arrival and departure days at Hotel la Chaumiere.

Do you accommodate short breaks?

Yes, we specialise in immensely popular short breaks at the charming and on-piste Hotel la Chaumiere. Short breaks are sometimes available at our catered and self-catered properties over selected dates. Our short breaks must usually fit with our Sunday changeover day, i.e. from Sunday to Wednesday/Thursday or vice versa. Please view the Short Break page of our website for more information.

Can I amend my holiday booking?

If you require an amendment to your holiday dates or accommodation based on a group size change or travel arrangements being unavailable, please contact our UK office team who will respond as soon as possible with the best advice.

I need to cancel my holiday. What do I need to do?

Cancellations must be notified to us in writing by the Party Leader, either through the post or by email and will only be effective when we receive the written notice of cancellation at our office. We operate a sliding scale of cancellation charges as set out below:

Number of weeks before departurePercentage of your holiday cost (excluding insurance)
10 or more 
Deposit
10 – 6 
60%
6 – 4
 80%
4 or less100%

Accommodation

Do you have any self-catered chalets?

In the winter, Chalet Coeur de Morzine and Chalet Petit Central both operate on a self-catered basis. We also have 2 well located self-catered apartments in Morzine and 1 in Les Gets. All of our other properties operate on a catered (half-board) basis.

In the summer, all of our properties can be booked on a self-catered basis with the exceptions of Chalet des Montagnes and Hotel la Chaumiere, which operate only on a catered (half-board) basis.

Do your catered properties operate on a half board or full board basis?

Our catered chalets operate on a half-board basis. This includes welcome and farewell drinks and canapés, an extensive buffet breakfast including hot option, with porridge also available if requested, afternoon tea and cakes, children’s supper if required, 4 course evening meal with free-flowing good house wine or beer, unlimited hot drinks and fruit squash/cordials. Please view the ‘What’s Included’ section for your chosen property within our accommodation pages for more information.

Do you cater for vegetarian, gluten-free or other dietary requirements?

We want your holiday to be as enjoyable and stress free as possible. Our professional chefs will do their best to accommodate food preferences and requests, bearing in mind it is not always possible to source the wide range of gluten, lactose or diary free products in the local supermarkets. Please let us know of any dietary requirements at the time of booking and ideally no later than 2 weeks before your holiday, our chefs can then plan their menu to suit your needs.

My children are too young to eat their evening meal at 19:30. Can they eat at an earlier time?

Yes, we understand the needs of young families and our chefs are happy to provide an earlier children’s meal. Equally, children are welcome to join the main evening meal. Please just let us know your preference when you book.

Is there a staff day off?

Our chalet staff have one day off per week, usually Wednesday. On the staff day off, continental breakfast is included but not housekeeping, afternoon cakes, children’s supper or evening meal. On this night our resort team can book restaurant tables and provide lifts into town.

Do staff live in?

No, the Simply Morzine team live in separate staff accommodation.

Does my accommodation have Wi-Fi?

All of our properties have free Wi-Fi internet access.

Does my accommodation have TV?

All our chalets and apartments have UK Freeview TV. Hotel la Chaumiere has French / European TV, including a few UK channels.

Do I need to bring a hair dryer?

We provide hairdryers and toiletries in all our chalets, as well as towels and bathrobes.

Should I stay in a hotel, chalet or apartment?

This depends on personal preference, whether you would like catered or self-catered accommodation, and whether you want a summer or winter holiday. Please view the accommodation pages of our website for full information and details to help you choose.

Do you provide childcare?

Morzine has an excellent range of childcare facilities which you can book directly with the providers. For information, please visit the Families and Childcare page under the Practical Information section of the website. If you have further queries after reading this information please contact our office team.

Travel & Transport

Can I arrange a transfer that isn’t to or from Geneva airport?

Our return shared transfers operate to and from Geneva Airport only.

Under exceptional circumstances we may be able to make other arrangements, however this is not normally possible.

Please find more information about transfers here.

Where should I fly to?

Geneva Airport is the closest to Morzine, with only a short 1 hour and 15 minute transfer. Please note that our return shared transfers operate to and from Geneva Airport only.

Do you provide airport transfers?

Yes. Return shared Geneva Airport transfers are included in our catered prices. For self-catered guests, transfers are available at an additional cost if required.

Are flights included?

No. Guests book their preferred flights independently to and from Geneva Airport and we will organise our flexible transfer system around these flight times.

How long will we have to wait at the airport?

Whilst we try to keep any waiting to a minimum, the maximum waiting time at the airport is normally no longer than one hour. Likewise we may ask you to leave resort up to a maximum of one hour earlier than the usual time for a departure transfer. We understand the importance of getting you to and from resort efficiently, safely and to maximise ski/holiday time.

How do I get to and from the main lifts?

Should you not want / be able to walk or ski from your accommodation, we provide an efficient ski shuttle service which makes for fast ski / lesson access in the morning and a painless return at the end of the day.

Do you have parking facilities?

Yes, all of our properties have parking facilities for guests who self-drive.

Do you provide car seats for children?

Yes, booster seats as well as front and rear facing car seats are available for airport transfers.

What is the procedure when I arrive at the airport?

Please view the ‘IMPORTANT PRE-HOLIDAY DETAILS’ section in your MyBooking area. Here you can find downloadable PDF files which contain our resort manager’s phone number and information regarding the relevant property.

How do I add different travel arrangements to my booking?

Please go to the Travel section of your MyBooking area. In the top right corner there are blue buttons to ‘Add arrival’ and ‘Add departure’. Please note that each travel arrangement must be added individually using these buttons with the corresponding guests assigned to each travel arrangement. This applies to your arrival and departure arrangements and if your group are travelling separately, for example on different flights or some self driving. Guests must be assigned to one and only one arrival and departure travel arrangement.

Summer holidays practicalities

How do your properties operate in the summer?

In the summer seasons, Chalet des Montagnes and Hotel la Chaumiere operate on a catered (half-board) basis.

Our other chalets and apartments operate on a self-catered basis. Catering is sometimes available upon request.

Do you organise activities?

Yes, we offer a ‘Simply Morzine activity planner’ with a weekly schedule of activities. Please visit the Summer in Morzine and Summer Activity Holiday pages of our website.

Do I need to pre-book summer activities?

There is no need to pre-book (unless you arrive between Sunday & Thursday) or pre-pay for any activities prior to your arrival.

All Simply Morzine activities are arranged on arrival with your representative and are paid for at the end of your stay.

Other independent activities can be booked in resort.

How do I pay for activities?

Your Resort Representative will take payment for activities by card or cash (in euros) at the end of your stay from the comfort of your accommodation.

Do I have to take part in your activity schedule?

Guests are welcome to take part in as many or as few Simply Morzine organised activities as they desire.

Are activities suitable for young children?

Please visit the ‘Activities for Young Children’ section within the Family Activity Holiday pages of our website to sample the range of activities that Morzine has to offer younger visitors. Please be aware that some activities have specific age, height or weight requirements.

Do I need a car?

Only if you prefer greater flexibility, for independent activities or sightseeing. We provide transport to any Simply Morzine activity locations not within walking distance of your accommodation.

What lift pass do I need?

A summer ‘Multi Pass‘ for pedestrian use of the lifts is FREE with all Simply Morzine catered bookings! This is also available at a reduced rate for our self-catered guests. A separate bike pass is required to take mountain bikes on the lifts.

Do you have facilities to store our own bikes?

Our properties have secure facilities to store multiple bikes.

Winter holiday practicalities

Can I ski on arrival and departure day?

Bedrooms are generally available from 15:00 (chalets & apartments) and 16:00 (Hotel la Chaumiere) on arrival day, and should be vacated by 09:30 on departure day. If your travel itinerary does not fit in with these times or you intend to ski on arrival and/or departure days, we will find you somewhere to change and store luggage, although bathroom facilities are unlikely to be available.

How do I get to and from the lifts?

We provide a complimentary resort ski shuttle service between the hours of 08:00 and 20:00. For more information please see the dedicated ski shuttle service page on our website.

Do you provide equipment hire?

We recommend our guests hire their equipment from our partner shops Felix Ski (Morzine) & Désiré Sport (Les Gets). At both of these shops, Simply Morzine guests receive exclusive discounts. More information can be found on our dedicated Ski Hire page.

Can I pre-book ski hire?

There is no need to book in advance as equipment hire is straightforward to arrange on arrival. Just call into either of our recommended shops, Felix Ski (Morzine) or Désire Sport (Les Gets) and let them know that you’re staying with Simply Morzine. They offer quality equipment and a friendly and personal service – making the process fast and hassle-free.

However, if you wish to pre-book your equipment hire, links & discount codes can be found within the TO HELP YOU PLAN YOUR HOLIDAY – WINTER section of your MyBooking area (accessible upon confirmation of booking).

What are the snow conditions in Morzine like?

Morzine is so immensely popular because it combines the charm of a traditional and lively alpine village such as you can find in Austria, with a snowy microclimate and high-altitude ‘guaranteed’ skiing in our sister resort of Avoriaz. Situated above Morzine at 1800m, Avoriaz is easily accessed thanks to high-capacity and high-speed modern lifts. Please visit the ‘Snow & Altitude Facts’ section within the Morzine pages of our website.

What lift pass do I need? How much do they cost?

1) Morzine-Les Gets: Covers the local area with 160km of pistes. All Morzine lessons take place here. Recommended for beginners with lessons and gentle cruisers happy to remain in one ski area.

2) Portes du Soleil: Covers the full ski domain with 600km of pistes. Includes Avoriaz, Chatel and the Swiss resorts, as well as Morzine-Les Gets. Recommended for all other levels of skiers and boarders.

Please take a look here at our handy blog that gives more detail on the two types of passes available. Lift pass prices can also be found here.

Can I pre-book lift passes?

Yes, please provide us with your lift pass requirements in advance of your holiday. Your passes will then be ready at your accommodation upon arrival. All Simply Morzine guests receive a 10% discount and there is no need to pre-pay, you pay only when in resort from the comfort of your accommodation.

How do I pay for lift passes?

Your Resort Representative will take payment for lift passes by card or cash (in euros) at the beginning of your stay from the comfort of your accommodation.

Do you provide ski & snowboard lessons?

We can arrange group ski & snowboard lessons for you with the ESF, the French National Ski School. Just let us know your requirements and pay in resort on arrival. There are other equally excellent ski/snowboard schools in Morzine if you prefer to book direct. Please visit the ‘Ski & Snowboard Lessons’ section within the ‘Practical Info’ pages of our website for more information.

Where will I store my skis and boots?

All our properties have secure storage facilities and drying rooms with heated boot warmers. You are also welcome to leave equipment at Felix Ski (Morzine) or Désiré Sport (Les Gets), where heated boot warmers are also available.

As a non-skier, what can I do?

There is plenty to do in Morzine for non-skiers. Please see the ‘Winter in Morzine’ section within the Morzine pages of our website for a list of other winter activities that are available.

Do young children require a lift pass?

Children under the age of 5 do not need a ski pass (they can duck under the turnstiles).

“This was our second time travelling with Simply Morzine. The service from Simply Morzine is excellent both before the holiday and during. Our accommodation was excellent and the staff can't do enough to help. You are made to feel very welcome from the moment you arrive. Thank you for the most enjoyable and hassle free holiday.”

Walker – 2018

Trip Advisor Simply Morzine
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Portes du Soleil
Morzine Avoriaz
Simply Morzine Multi Pass
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